Customers don’t want a flat journey that shows the same products in the same order to everyone. They want an inspirational, personalised experience that is completely relevant to them. How do retailers deliver a valuable, emotional online experience?
Listen in as Robin Lewis and Shelley E. Kohan, TRR chief strategist, have a wide-ranging conversation with Dressipi Co-Founder, Sarah McVittie, as they discuss how innovative tech solutions fused with empathy are changing the customer experience and retailers’ bottom lines.
Podcast recorded by The Robin Report.