PODCAST: Making It Personal

Customers don’t want a flat journey that shows the same products in the same order to everyone. They want an inspirational, personalized experience that is completely relevant to them. How do retailers deliver a valuable, emotional online experience?

Listen in as Robin Lewis and Shelley E. Kohan, TRR chief strategist, have a wide-ranging conversation with Dressipi Co-Founder, Sarah McVittie, as they discuss how innovative tech solutions fused with empathy are changing the customer experience and retailers’ bottom lines.

Podcast recorded by The Robin Report.

Listen here.