PODCAST: Making It Personal

PODCAST: Making It Personal

Customers don’t want a flat journey that shows the same products in the same order to everyone. They want an inspirational, personalised experience that is completely relevant to them. How do retailers deliver a valuable, emotional online experience?

Listen in as Robin Lewis and Shelley E. Kohan, TRR chief strategist, have a wide-ranging conversation with Dressipi Co-Founder, Sarah McVittie, as they discuss how innovative tech solutions fused with empathy are changing the customer experience and retailers’ bottom lines.

Podcast recorded by The Robin Report.

Listen here.

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